Implementation of Consulting Recommendations

…(ability) to retain personnel without the (traditional) inducements…maintained a positive cash flow so that the organization was making money for the (school)…show the kinds of management and administrative skills…most productive.

…your consultation with us has provided us with thought-provoking direction and insight in crucial areas.

…demonstrated superior competence…sought after health professionals capable of contributing…integrity and professionalism is second to none. I recommend…highly and without reservations.

Thank you for your work with us on the acute hospital proposal.  It went very well with the Chief Deputy Director and the Deputy Director of OSHPD.

I would like to thank you for your excellent presentation…a success.

Both Sue and Robert (The Fox Group, LLC) were amazing to work with; professional, great expertise, servant leaders.  Top Notch-on behalf of PPLC and all the staff we want to say thank-you for ensuring our success in the state surveys.

H Street Clinic is a not-for-profit community clinic serving vulnerable populations in the inner city area of San Bernardino, California…Advanced Practice Nursing Services is a professional nursing corporation which provided professional nurse practitioner services at H Street Clinic…As part of its engagement to open the Clinic, The Fox Group identified a vendor to update and assist with training and implementation of the existing EHR & practice management system, to update the system to the latest version, transfer licenses…and ensure the interface was functional…The Fox Group and its consultants were instrumental in…making this key component of the Clinic operational timely, and in continuing to keep the systems operational over the next three years. I recommend them unreservedly to others who are facing choices of selection and implementation of EHR/PM system.

…the finest health professionals in the country…many valuable professional contributions. (The) organizational skills and knowledge of the healthcare delivery system allowed the diverse interest groups to accept (his) leadership. Highly effective and a pleasure to work with. This combination (is) rare.

I want to express my appreciation for all that you and Jim and Cindy (The Fox Group) have done for Genesis Laboratories and for me, personally. Your team offered guidance, reassurance, resources and calm during difficult times and friendship and another pair of hands when we were busy. Having you there took a weight off my shoulders; just knowing that I was not facing these challenges alone was a relief to me. It was more than a business relationship – it was a trusted family friend in my corner. Now that I am dealing with the administrators at (University) on a daily basis, I appreciate even more, how superb you are at what you do.

…pleasant, yet professional…practical experience in hospital management.

I cannot express how much appreciation I have for the professional (work), and all that you, your team, and the Fox Group have shown towards APC. Including “everything” all of you have done, to assist APC with fulfilling the obligations in the CIA. Taking APC on, at such short notice, is also very much appreciated. The process with the Fox Group team was a refreshing experience, after having dealt with so much madness previously. After what had taken place prior to finding the Fox Group, to find a professional experienced company, that not only fulfill their obligations, but brought APC insight and education of our obligations under the CIA was a great benefit. Thank you!

The Fox Group has been a main-stay for me throughout this past year…You have helped me through many transition times. You have helped stabilize my practice in many different ways…I look forward to this coming year when our growth will continue.

I personally am very pleased with the work of The Fox Group dealing with some incredibly complex and difficult fundamental issues at Inland Cardiology Associates. Thus, we appreciate the excellent work of The Fox Group in the past and look forward to an ongoing supportive relationship and evolution.

…I want to thank you for all the help (The) Fox Group and especially (your consultant) have provided us.

Thank you for the services that you have provided to our company in 2011 & 2012…we feel that we have accomplished everything needed…The Fox Group has opened our awareness to issues that will be important to us as our business grows. We would like to go (continue) on a per diem basis with The Fox Group. Thank you all for your support! Wishing you a Happy & Prosperous New Year!

…it is apparent that you have a wide experience in the very things we need to know.

…I appreciate your style and approach in dealing with the crisis…I regret that you weren’t hired two years ago.

Senior Care Projects contacted The Fox Group LLC to explore what help Fox could provide with the development of a senior care project (assisted living and memory care), which had several problems. I initially met with your Partner Craig Fukushima. I was impressed with his expertise and his ability to listen and quickly analyze our situation and suggest several solutions to the problems. We engaged The Fox Group, LLC after that meeting and Craig assigned Robert Gundling as our consultant. Robert has been excellent. He is a conscientious and hardworking individual with a wealth of experience. We benefited immediately from his counsel and oversight. There has been no situation he had not previously dealt with during his career . . . I am pleased our Menifee project is underway and progressing nicely and I look forward to the opening next year and having The Fox Group in attendance.

The Board…is pleased with the services of the Fox Group and now the services of the H Street Clinic. There is a wonderful sense of appreciation for all the Fox Group has done.

“The Fox Group has provided excellent service while assisting us in the process of selecting and implementing an Electronic Health Records/Practice Management system in our offices. The Fox Group has provided invaluable leadership for this project, enabling us to advance through the selection process in an environment where staff and physicians are extremely busy. The Fox Group brought to bear numerous checklists and tools for our selection process…could not have managed such a thorough “due diligence” process without the assistance of The Fox Group. I am deeply appreciative…as they have led us through the difficult process of selecting an EHR/PM system.”

…it dawned on me that I never really thanked you and let you know how appreciative I was for all your help and advice in starting a private practice. You have been very generous with your time and advice…I am grateful every day to be where I am…

…collections have increased 28%…we now offer the only Pulmonary Rehabilitation program in the Riverside area. None of this would have been possible without the assistance of The Fox Group.

I had performed my own due diligence in selecting who I thought would be the most qualified professionals available for making a proper and accurate assessment of the socioeconomic trend data specific to Rio Vista, a small rural agricultural based city in the Delta region of Northern California in Solano County. In this regard I had engaged in many, many telephone conversations with many firms…I cannot compliment Craig (The Fox Group) enough for his patience…After all, I was not seeking someone to tell me what I wanted to hear and or read. I wanted someone to tell me I may be “nuts” to pursue this project (ALF) in this area, and then tell me why it would not be viable. Mr. Gundling (The Fox Group) was…quiet, thoughtful intellectual man … Absolutely a brilliant man here! Craig and Robert make for a great team approach! There are many decisions yet to be made in going forward with this project. We look forward to continuing our association with your firm, and these two very capable and brilliant professionals! You are lucky to have them on your staff.

I would be pleased to recommend the consulting services of The Fox Group…your staff completed a comprehensive diagnostic process which identified organizational workflow and financial issues…It was extremely fortunate for us that your staff was engaged in our day-to-day activities…You graciously accepted the role of supervision….as well as facilitating the necessary downsizing and transition issues…we could count a number of significant contributions you made to our organization, including…a compliance manual, a medical records management work plan, substantial cost reductions, and a downsized, reorganized staff.

…through your leadership, our company grew to achieve over $500,000 in net revenue after the first twelve months of operation.

The Fox Group has served as my consultants for nineteen years…provided invaluable assistance…most recently, The Fox Group assisted me in the area of health IT by managing the selection and implementation process, coordinating training of the staff on the use of the system, monitoring the activities of the PM system vendor to make sure the system set-up was completed in accordance with the software license agreement. The Fox Group and its consultants have consistently provided excellent service…

…more importantly, I thank you for sending (your consultant) to us; we appreciate her warmth and sensitivity to our needs. Her involvement will undoubtedly bring us tangible results.

One of the most outstanding features of success is the consultant’s work with the medical staff at the hospital. They are now in support of the center, which was not the case prior to the consultant’s involvement. The other most important outcome of the consulting work is the involvement of the various insurance companies, including the two largest German insurance companies. This was unexpected and unhoped for by the hospital. A very unique development since this has never happened before.

Thank you does not cut it for everything you have helped us with . . . Thank you for the tremendous support you have been to us at Beautiful Minds Medical, Inc. Your dedication and support in helping us lay down the foundation for the medical practice and now the Intensive Outpatient Program have been indispensable. We realize that with your support we have been able to function effectively, efficiently, correctly and stay financially on target. Through your assistance we have been able to reach far beyond what we ever dreamed of. Your dedication in providing expert advice has helped us prevent long-lasting mistakes committed in ignorance. We have appreciated how you have continually been available in time of needing to make major decisions and minor ones with lasting consequences. Your experience in putting together policies and procedures to help all business function within the legal guidelines has been of so much value. Through your assistance we have been able to ensure safety and well-being of our clients, the business and its staff. This has provided tremendous peace of mind to us. Thank you so much for your dedicated support! Your thoughtfulness and service means so much to us at Beautiful Minds Medical.

…you did an extremely fine job and we thank you very much.

The relationship has brought us nothing but success and growth. We chose to contract with them rather than hire an additional staff person because…The Fox Group would be more cost effective and be a greater source of information. Our decision was correct…excellent command of financial planning and analysis with commitment to excellence …amazing accuracy…as if (we were the) only customer. Their continued support far surpasses that of many of our own employees …quality of their work is always superior.

…Thank you so much for your help. I would highly recommend you and The Fox Group to any healthcare organization that is looking to improve their company. It has been a pleasure working with you…our business is much more organized, thanks to you…your marketing advice has been very beneficial…

…drive towards excellence was largely responsible for the facility exceeding original projections in private payor mix by over 20% and the building itself increasing its value by 25%.

We appreciate your professionalism, guidance and courtesy with us and our staff to help redirect our efforts to establish a more sound business practice. Our accounting and legal associates are now giving us much better information from which we can base more logical business decisions. Very sincerely and much appreciated!

We have worked with The Fox Group since the inception of our company…in 1994. It was with their assistance that our corporation was founded. They have been instrumental in our expansion from service in one location to our current size, offering service in 20 different locations…clarity of focus whether assisting in strategic plans, budget forecasts, or authoring marketing collateral…They have provided the “Big Picture” to counter our sometimes myopic viewpoint. We highly recommend The Fox Group.

Until I read all of the testimonials I realized I also have been remiss in thanking you and your group for helping us over a lengthy period of time and at a time of great need and uncertainty. We would not have survived without your help and support. I am especially grateful for the personal time you spent with me.

…impressed with your keen perceptions and insights into our operation and the recommendations for moving the project forward in a more successful manner.

The Fox Group was an indispensable part of building my practice successfully. From the very beginning, their attention to detail and expert planning made the process run smoothly and efficiently. Rather than using a “cookie cutter” model to develop my practice, they paid close attention to my desires and helped me create a practice that truly reflects the type of medicine I want to practice, and an organization I can take pride in. Once a solid foundation was laid for the practice, The Fox Group provided expert support in the implementation phase. Assisting in everything from navigating the insurance world and managing finances to helping us hire our first employees, working with The Fox Group gave me freedom to do what I love to do – practice medicine!

I have been very pleased with our progress… I hope we can work something out for the Implementation plan since I have grown to trust you guys and believe in what you do and would like to continue to collaborate.

…extremely capable, imaginative, creative and cooperative … in making our fundraising efforts successful. (The) consulting and active involvement provided marketing leadership, resulting in many successful fundraising campaigns.

His (The Fox Group’s consultant) sound and thorough report on our three current projects proved to be instrumental in broadening their support and securing their funding.  While engaged . . .  our team became aware of the possibility of leasing or acquiring an existing 255 bed hospital in San Juan.  We would like to talk this over with you to see how you could help us explore the feasibility of such an endeavor.

We are convinced that no one could assist us better as we look into this project other than you and your firm.  Once again, thank you for considering assisting us by means of your firm’s broad experience, and stalwart professionalism, traits we have come respect and admire.

Thank you for the beautiful painting in recognition of The Bella Vita’s first step towards partnerships and expansion! It’s treasured! Thank You for all the incredible guidance, wisdom, and support you have given to . . . The Bella Vita staff. You have left your footprint in our lives. Many Thanks!

Thank you . . . We start our final hearing in the arbitration in the morning. I know it does not seem like he did much in the scheme of these sorts of engagements, but (The Fox Group) really did keep me from making a couple of very bad mistakes in my analysis of the billing and collection records. So, I am grateful for your prompt attention to this matter. . . It may be that after the defendants’ experts testify I may have additional questions . . . I hope that will be possible.

…(your) management and administrative skills which…provided the corporation with the kinds of programs which are meaningful to (our) bottom line…respect for the ethics of the work situation. Management abilities are superior (and) a tenacity…to do only the best in any investment or involvement in a project.

…you have understood me correctly and helped to convey this message to the Board and they have responded well.

…evaluations have consistently been excellent …knowledgeable, enthusiastic, very qualified and stimulating…(his) experience and expertise…an asset to our faculty.

I believe IHRC might not exist today if it hadn’t been for the activities you initiated and provided for us. With your help we were able to work our way out of a $250,000 deficit position, establish financial controls, develop financial statements, reorganize personnel and the business office function, and move to our new facility.

Your consulting activities, your final report and recommendations have guided us through the eight-month process of focusing our strategic goals in the area of long-term care planning. Your concepts of Skilled Nursing Care, Assisted Living Services, Alzheimer and Demenz facilities development have greatly assisted us. We are most appreciative for your consulting work. We especially want to thank you for the excellence in your approach and your professional and courteous manner. We also greatly appreciate the extra time and travel you have done for us, based on our request…as soon as we may need further help developing this project, we may ask you again for your consulting assistance. We already have and certainly will continue to highly recommend Fox to interested organizations and individuals. We thank you very much and hope we will have the opportunity to work with you again.

“We want to thank you for your services in assisting us with the ONC Criteria for Certified EHR Technology. Fully understanding the ONC Criteria is a unique challenge in itself. The committed service we received from The Fox Group allowed us to be sure that we thoroughly investigated and obtained a valid interpretation of the criteria before applying for certification. They were particularly helpful in the area of QA, which gave us full confidence once we started the certification process. This experience enhanced our ability to incorporate the specified criteria and standards, which added a beneficial element to our EMA software product”.

…your report was fine…it confirmed my sense of things. I have advised the Board that it should consider your renewed services. My thoughts are that you established a trusting relationship with the Board and everyone should consider building on that relationship.

We would like to thank you for the services you have provided…and look forward to the possibility of doing business with you again in the future. Thank You for bringing our business to the level we currently enjoy, we wouldn’t have done it without your expertise.

Just wanted to say thank you for your work with us on the acute hospital proposal. It went very well with the Chief Deputy Director and the Deputy Director of OSHPD. They are with us and will support us handling the changes through a change order.

I appreciate your thoughtful email and I think this plan is very appropriate. I want you (and Jim and rest of the Fox Group!) to know that we very much appreciate everything you have and are doing for us and do not take it at all for granted! The Fox Group and especially you and Jim have gone far above and beyond the call of duty…Looking forward to talking more tomorrow at our meeting.

…you certainly have helped us keep more focused on the business and certainly have been a major player in our ability to get through some rather difficult times….hope that we would be able to contact you to help us with a specific project as we have in the past.

It has been a pleasure to work with The Fox Group over the past three years…they performed a complete assessment of our organization, designed a comprehensive strategic plan and followed through on the implementation of that plan. I have found them to be extremely reliable and knowledgeable…ability to follow through with the strategic plan and ongoing management…highly professional people…get the job done without offending anyone…thorough, competent…(we) got more than we paid for.

…the participants indicate strong support and urge us to continue to expand this program in the future…you did an extremely fine job, and we thank you very much. The critiques on your program were very affirmative.

We did not know what to expect from the Fox Group… were pleasantly surprised. The Fox Group has provided us with excellent service. We really felt that the Fox Group team that we dealt with had extensive knowledge and experience in Health IT and were able to provide us with the advice and information that we were looking for. We were able to leverage the Fox Group network to organize meetings and focus groups with health providers; a task that was made much more simple and quick because of Fox Group. We look forward to our continued relationship with Fox Group as both our organizations grow together.

…we want to say ‘ thank you very much’ one more time for your really powerful presentation. You provided decisive/strategic directions to consider, (for us). We will be glad to recommend your consultation services to (our) hospital industry.