CASE STUDY

Strategic Growth Planning for a Tribal Health Center

Expanding urgent care services and relocating a health center require both long-term vision and data-driven decision-making. This case study highlights how The Fox Group helped a Native American healthcare organization plan for strategic growth—by evaluating opportunities for urgent care expansion and developing a business plan for relocating and expanding its primary facility.

Close up of people around a conference table with only their arms and hands visible. They are holding tablets and pens and there is a strategic plan booklet on the table.

Urgent Care Service Limitations

Demand for urgent care services was rising, but the current facility lacked space and capacity to expand.

Market & Feasibility Analysis

We conducted a market assessment and financial feasibility study to guide smart, community-focused expansion.

Growth Plan Implemented

A strategic business plan laid the groundwork for urgent care expansion, health center relocation, and new service lines.

Circumstances and Challenges

A Native American health organization in California sought to expand its impact by growing urgent care services and relocating its existing health center. The goal was to better meet the needs of the American Indian and surrounding community by improving access to care and broadening available services. Leadership recognized the importance of having a well-supported plan in place to guide this expansion.

Selection of a Consulting Firm

The organization engaged The Fox Group to provide both data-driven insights and strategic planning support. They needed a trusted partner to assess market needs, evaluate financial feasibility, and assist with business planning for expansion and relocation.

Solution and Results

The Fox Group delivered a two-part engagement that included:

  • A market assessment and financial feasibility study to evaluate urgent care demand, identify service gaps, and project future utilization
  • Development of a detailed business plan to support the relocation of the health center, expansion of space, and introduction of additional service lines

The result was a comprehensive roadmap aligned with the organization’s mission and future growth goals. Leadership used these materials to guide strategic decisions, pursue funding opportunities, and prepare for implementation.

Conclusion

With support from The Fox Group, the organization was able to make informed decisions about urgent care expansion and facility relocation. The plan not only addressed immediate community needs but also laid the foundation for sustainable, long-term growth.